A Bezza Journey - 1st
Inspection @ 1000Km
A question I came across in car forum is with regards to
the 1000km “Service”, which to my understanding is basically nothing is being change, The Current Bezza
2018 version have a 1000km Free inspection
I would say it’s due to 1) the Current Technology which
has lead to longer servicing period, 2) Perodua want to ensure that all is well
with the vehicle, 3) to obtain feed back from the customers, 4) to familiarize
customers with the service centres and method of operations.
So what the 1000km Inspection all about? It’s basically an inspection of the Vehicle,
and a chance to rectify items not up to Spec.
It "should" cost the customer RM 0 as there is no need to replace any
consumables like engine oil. I paid RM3 plus for a Battery Protector which
I wanted to be fix. They also attended to all the items I raise,
going for 2 test drive.
So that the 1000K inspection. Short and Simple. Do note
that there is a Term and Condition here for the “Free Inspection” which must be
done within 2000km / 2 months. Again there should be no charge, however in the forum I have hear of people saying they were charge as they were "recommended" certain accessories and consumables. (Perodua Should look into this seriously, as this "hard sell" affect their image and "chase" customer away once the warranty period is over)
I wanted to Purchase an Extra Cargo / Luggage Net, (One was provided with the car), however they say they don't have. Curious. Here we are, offering to increase their sales but. Fact is Perodua should have their own car accessories outlet at least in Major Towns / State capitals, they after all account for close to 40%- 50% of all new car sales in Malaysia.
While waiting at the Service Center (Perodua Branch), which is also a sales center, we had sofa seating waiting area, newspaper,
magazines, n TV to amuse our self, and there is Free Coffee and Snacks as
well. Unfortunately no Wifi, (for that
day/ or they dont provided this ), nor do I see plugs to recharge your devices. Service Advisers was smiley and polite as always so no complaints here.
However, there are a few things that Perodua have to look
into, on the service center conditions, little things that will affect their image, such as some of the Sofa was
worn n torn, there were cobwebs hiding behind the blinds, but in general, the floor / walls was clean, well lit, & nicely set up.
#perodua #carservicecenter
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Disclaimer :
I have not been paid nor compensated nor provided with any materials for such posts, other then the initial test drive. Opinions & Results are solely my own & derive from my experience, my methods with this vehicle, any may / will not be similar with yours or others opinions.
